CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at +61 427472403 or send us an email at angiejackman@bigpond.com
FAQ
How do I track my order?
During Spring Carnival peak times all hire millinery is to be collected in person from our Bendigo CBD location unless other arrangements have been made. We do offer postage of hire pieces at your expense. Items are shipped by express post only and a tracking number will be provided to you on the day of postage.
How do I return an item?
After you have worn your hire piece it should be return posted the next business day. Items must be returned well packed, and in the packaging in which they arrived. Any damage resulting from undue care in packing the item or failure to utilize the appropriate packaging will be at the expenses of the customer.
What should i do if a hire piece is damage during the hire period.
If a piece is damaged during the hire period for any reason please to not attempt to clean or repair it yourself. Soiling including makeup can be removed professionaly in some cases for a small fee. The dye used on some millinery products can be affected by cleaning chemicals and harsh cleaning processes, rendering the product unrepairable.
What is your returns policy?
We do not offer returns or exchanges on Millinery purchases due to the nature of the product. Customers utilizing our hire service will be required to sign a hire agreement and pay a bond prior to delivery of the product. This bond is refunded within 24 hrs of the product being received back free from damage. Please note that our 24hr refund period excludes weekends and public holidays.